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FAQ's

Have questions about working with us or the product lines we carry? We're more than happy to help. If your question is not answered here, please feel free to contact us directly.

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General

How do I become a WhisperMed account?

Becoming an account is quick and easy. Simply complete the account application and our automated account approval process will have you logged in and ready to place your first order in less than a minute.

Do you have a sales representative in my area?

With 30+ territory representatives covering the the United States, chances are that we do as long as you're in the US. To get in touch with your local WhisperMed representative, simply complete the account application and complete the contact form on our website.

How can I reset my account password?

Simply visit this page, enter the email address associated with your account, and an automated password reset will be sent if the account exists.

Dermalux

Can Dermalux LED Phototherapy induce tanning of the skin?

No, Dermalux will not induce tanning. It uses wavelengths outside the UV spectrum, specifically targeted to therapeutic wavelengths, ensuring no UV exposure and therefore no tanning effect.

What is Dermalux LED Phototherapy?

Dermalux LED Phototherapy is a non-invasive treatment utilising specific wavelengths of light to stimulate cellular processes. This stimulation enhances the skin’s natural rejuvenation and healing abilities, addressing various dermatological conditions. The therapy employs red 633nm, blue 415nm , and near-infrared 830nm light, which are clinically proven to be effective in promoting skin health and treating conditions like acne, psoriasis, and aging skin.

Is near-infrared light effective when used alone in Dermalux LED Phototherapy?

Yes, near-infrared (NIR) light has significant therapeutic benefits. It promotes wound healing, accelerates tissue repair, and provides calming and soothing effects for inflammatory and problematic skin conditions. Additionally, NIR light is effective for pain relief.

Is there an age limit for Dermalux LED Phototherapy?

Dermalux has not been tested on individuals under the age of 16. Treatments for individuals under 16 years old should be conducted at the discretion of the clinic and may require parental consent.

Can Dermalux LED Phototherapy be used on clients currently undergoing cancer treatment?

It is not recommended to use Dermalux LED Phototherapy on clients currently undergoing cancer treatment. Treatment can be considered once the client has been cleared by their oncologist or doctor. Dermalux is safe for use on clients who have completed cancer treatment.

Is Dermalux LED Phototherapy safe for use on pregnant clients?

While Dermalux LED Phototherapy is generally safe, its effects have not been extensively studied in pregnant women. Therefore, use during pregnancy is at the discretion of the healthcare provider. The treatment is considered safe for clients who are breastfeeding.

How does Dermalux LED Phototherapy compare to other light-based treatments?

Dermalux LED Phototherapy is a non-invasive treatment that uses clinically proven wavelengths of light to rejuvenate and repair the skin. Unlike other light-based treatments such as laser or IPL, Dermalux LED Phototherapy is suitable for all skin types, during all seasons and does not cause thermal damage or discomfort. It can effectively treat a variety of skin concerns with no downtime.

Can Dermalux LED Phototherapy be combined with other skincare treatments?

Yes, Dermalux LED Phototherapy can be safely combined with other skincare treatments. It enhances the results by stimulating cell regeneration, modulating inflammation and promoting faster healing. Always consult with a skincare professional to determine the best combination for your specific needs.

Are there any post-treatment care instructions I should follow after Dermalux LED Phototherapy?

After your Dermalux LED Phototherapy session, you can resume your normal skincare routine. It’s recommended to apply a hydrating moisturizer and use sunscreen to protect your skin from UV exposure.

Are there any potential side effects associated with Dermalux LED Phototherapy?

Dermalux LED Phototherapy has a high safety profile with minimal risk of irritation or side effects, as evidenced by over 3,000 published clinical studies. However, individuals on photosensitive medications or with specific health conditions should consult their healthcare provider prior to treatment due to potential increased sensitivity to light exposure.

Can Dermalux LED Phototherapy be used on all skin tones?

Yes, Dermalux LED Phototherapy is safe and effective for all skin tones.

What scientific evidence supports the effectiveness of Dermalux LED Phototherapy?

Thousands of clinical studies have demonstrated the effectiveness of LED Phototherapy in treating various skin conditions. These studies show that specific wavelengths of light can stimulate collagen production, reduce inflammation, and accelerate healing processes. Dermalux LED systems are clinically proven and backed by scientific research.

What is the difference between red, blue, and near-infrared light used in Dermalux LED Phototherapy?

Red light (630nm): Boosts collagen production, improves skin elasticity, and reduces fine lines and wrinkles.

Blue light (415nm): Targets acne-causing bacteria, reducing breakouts and preventing future acne.

Near-infrared light (830nm): Penetrates deeper into the skin to reduce inflammation, promote wound healing, and relieve pain.

How long does a typical Dermalux LED Phototherapy session last?

A typical Dermalux LED Phototherapy session lasts about 20 to 30 minutes. The duration may vary depending on the Demalux device being used and the indication being treated.

Are there any contraindications for Dermalux LED Phototherapy?

Contraindications include epilepsy, severe light sensitivities, and certain medications that cause photosensitivity. Always consult with a healthcare provider to ensure LED Phototherapy is safe for you.

If my client is on medication that is not on the contraindicated list, how do I know if they can have LED Phototherapy?

If your client is on medication not listed as contraindicated, it is important to consult with their healthcare provider. Some medications may cause increased sensitivity to light, and it is crucial to confirm safety before proceeding.

Can LED Phototherapy be used if I am on topical or oral steroids?

It is advisable to consult with your healthcare provider before starting the treatment to ensure there are no specific contraindications based on your individual health profile.

How do I support the Flex over an area to maintain the recommended 25mm distance?

To maintain the 2.5cm distance, use the halo provided with the Flex MD. This ensures optimal light exposure.

Is Dermalux LED Phototherapy a safe treatment?

Dermalux LED has a high safety profile. It is clinically proven to be safe for all skin types, including sensitive skin conditions.

Can LED Phototherapy worsen pigmentation?

LED Phototherapy should not worsen pigmentation when used correctly.

How many Dermalux LED Phototherapy sessions are typically required for optimal results?

The optimal number of Dermalux treatments varies based on factors such as which device is being used from the Dermalux portfolio, the specific condition being treated, its severity, and individual patient characteristics. Generally, an initial course of 8 to 12 sessions is recommended. More frequent treatments typically yield faster and more noticeable results.

What is the duration of the results obtained from Dermalux LED Phototherapy?

The results of Dermalux LED Phototherapy can last for several months, depending on the condition treated. For prolonged benefits, regular maintenance treatments are recommended as part of a continuous skin health regimen.

Can I apply a sheet mask during the Dermalux LED Phototherapy session?

Yes, certain types of sheet masks can be used during the Dermalux LED treatment. Specifically, transparent and hydrogel masks that do not block light can be beneficial. These masks allow the therapeutic light to penetrate the skin while providing additional hydration and nutrients. It is important to avoid opaque masks that could obstruct the light and reduce the effectiveness of the treatment. Always consult with the manufacturer’s instructions to choose the appropriate mask/ingredients for use with LED phototherapy.

Is it permissible to use topical skincare products during Dermalux LED Phototherapy?

Follow the instructions in the treatment manual for the best results when using topical products with Dermalux LED treatment. Here are specific guidelines:

Beneficial:

  • Hyaluronic Acid
  • Peptides
  • Stem Cells
  • Growth Factors
  • Beta Glucan
  • Niacinamide

These ingredients are safe to apply on the skin prior to and during the Dermalux treatment. Use water-based serums and low viscosity gels that absorb quickly into the skin.

With Caution:

  • Vitamin A
  • Vitamin C
  • Vitamin E
  • Lactic Acid
  • Mandelic Acid

These ingredients may be used in low concentrations in conjunction with the Dermalux treatment, but the skin response should be monitored. Avoid using high concentrations of active ingredients immediately after treatment, especially for sensitive or problematic skin.

Avoid:

  • Glycolic Acid
  • Salicylic Acid
  • Benzoyl Peroxide
  • Kojic Acid
  • Retinol
  • Hydroquinone
  • Titanium Dioxide
  • Zinc Oxide

Do not apply topical products that contain these ingredients during the Dermalux treatment as they create a barrier that inhibits light penetration. Such products can be used post-treatment. Skin peels may be used directly before the Dermalux treatment as long as they are neutralized in advance.

Does Dermalux LED Phototherapy stimulate the production of Vitamin D?

No, Dermalux does not stimulate Vitamin D production. Vitamin D synthesis requires UVB light, which is not used in Dermalux treatments. Dermalux employs specific wavelengths in the visible and near-infrared spectrum, which do not contribute to Vitamin D production.

JuvPen

What is microneedling and how does JuvPen improve skin texture?

Microneedling creates tiny punctures in the skin, triggering collagen production. The JuvPen’s precision-engineered needles ensure optimal depth and coverage for improved skin texture and rejuvenation.

How does JuvPen compare to other professional microneedling devices?

The JuvPen stands out with its patented membrane technology for superior sterility, 7 speed settings for customized treatments, and a cordless design for uninterrupted sessions. It offers professional-grade results at a competitive price point.

How long does a typical JuvPen microneedling treatment take?

A full-face treatment typically takes about 30-60 minutes, depending on the specific concerns being addressed. The JuvPen's efficiency can help reduce treatment times without compromising results.

Is there any downtime after a JuvPen microneedling treatment?

Most clients experience minimal downtime. Some redness and mild swelling may occur immediately after treatment, but this usually subsides within 24-48 hours. Many clients return to normal activities the next day.

How often should microneedling treatments be performed for best results?

For optimal results, a series of 3-6 treatments spaced 4-6 weeks apart is typically recommended. Maintenance treatments can be performed every 3-6 months thereafter.

What makes the JuvPen a good investment for my skincare practice?

The JuvPen offers professional-grade results at a competitive price point. Its durability, efficiency, and ability to address multiple skin concerns make it a versatile tool that can quickly provide a return on investment for your practice.

AnteAGE

Are stem cells used in AnteAGE?

Live stem cells are not used in AnteAGE. Rather, we grow human bone marrow stem cells under special conditions in labs and then extract only cytokines and growth factors, discarding everything else. AnteAGE products contain these cytokines and growth factors, which are proteins encapsulated in natural lipid envelopes to preserve them, keep them functional, and aid in transporting these rejuvenating agents.

What can activate stem cells in skin?

Very few ingredients are able to reach the dermis where stem cells reside to activate them. However, irritation will trigger an immune response in the body that will activate stem cells to identify damage and migrate to injured areas to begin reparative cellular activity. This means that any pro-inflammatory ingredient that irritates skin or induces an allergic reaction could be considered a stem cell activator because stem cells in skin are a defense mechanism that detects damage and responds by migrating to injured cells and creating healing cytokines, growth factors, and mRNAs.

What are growth factors?

Growth factors are subset of cytokines with extracellular polypeptide proteins found in a variety of cellular processes, such cell growth and migration, and are integral in wound repair.

Are some pro-inflammatory cytokines helpful?

Inflammatory cytokines may be helpful to begin the injury repair process, but you want to quickly transition from inflammatory to anti-inflammatory (the so-called regenerative phase of wound healing). If you stay in an inflammatory state for prolonged periods, you may get scars, rigid fibroblasts, poor cross linking on collagen fibers, high levels of proteases, which accelerates the appearance of aging rather than being anti-aging. In microneedling treatments, the needles that penetrate the skin induce an inflammatory response that will generate pro-inflammatory cytokines, so there is no need to add more. However, healing duration will be shorter with additional anti-inflammatory cytokines.

Can growth factors be used during microneedling treatments?

Growth factors derived from humans can be used during microneedling because they are biogenic and will not cause an allergic reaction. They are a byproduct of cellular conditioned media, and neither contain nor transmit DNA or diseases.

What is epidermal growth factor (EGF)?

Epidermal growth factor (EGF) is a family of cytokines involved in the growth, development, and healing of damaged or dead tissues. There are several EGFs that reside in the dermis and are triggered later in the skin regeneration process. However, topically applied EGFs can induce the outer or epidermal layer of skin cells to multiply and thicken the skin.

What is the difference between AnteAGE and AnteAGE MD?

AnteAGE MD products contain a significantly higher concentration of stem cell cytokines when compared to its non-MD counterpart.

How does using Platelet Rich Plasma (PRP) compare to AnteAGE Growth Factor Solution during microneedling treatments?

Platelet Rich Plasma includes hundreds of cytokines, taken from the patient's blood, which is only as young and healthy as the patient is. Many of the PRP cytokines are also pro-inflammatory. Our opinion remains that PRP incites a significant pro-inflammatory response when used in conjunction with microneedling, and that this may be something to avoid, especially in individuals prone to hyperpigmentation or fibrosis. On an occasional basis, most people should tolerate PRP without problem or difficulty. However, the amount of cytokines and growth factors declines with age, which is why healing times are longer the older we grow. This means that most patients seeking these treatments will not have the same concentration of anti-inflammatory cytokines and growth factors in their plasma that are contained in AnteAGE Growth Factor Solution.

How long does it typically take to see results with AnteAGE?

Some results take time to achieve, and others happen quite fast. Some users see results in as little as 4 days. Typically, most people see noticeable results within 30 days.

Are the stem cells in AnteAGE fetal or embryonic?

No, neither. The stem cells used to culture AnteAGE solutions are sourced only from the bone marrow of young, healthy, pre-screened adult donors. Stem cell cytokines also contain none of the original cell parts themselves, only the beneficial growth factors they produce.

How does AnteAGE harvest stem cells for their products?

AnteAGE sources stem cells from the bone marrow of young, healthy, pre-screened adult donors. The cells are cultured in a laboratory, within a controlled environment that fosters production of the biosignals that will engage in skin repair and rejuvenation. The cells are then harvested to extract the powerful growth factors and cytokines inside, discarding the cell itself. AnteAGE products are 100% free of inflammatory cells, cell fragments, RNA, or DNA.

Is there a difference between bone marrow stem cells and plant stem cells?

Mesenchymal stem cells originating from bone marrow are the most powerful and versatile population in your body, able to transform into myriad cell types to fight injury and inflammation. As they leave the bone marrow and travel throughout the body, these stem cells act as command and control centers, directing the process of healing to minimize overall damage. We can't live without these cells, and yet we have fewer of them working for us with each passing day.

Cellese Regenerative Therapeutics cultures these cells in-vitro, providing them with a controlled environment to foster production of biosignals engaged in skin repair and rejuvenation. The Growth Factors & Cytokines they produce are then harvested and used as the primary active within AnteAGE.

What are mesenchymal stem cells (MSC)?

Mesenchymal stem cells (MSC) are special types of stem cells that are pluripotent and can differentiate into a variety of cell types including bone, cartilage, and muscles. They direct reparative biochemical functions by secreting a pattern of biosignals called cytokines, which begin a chain of communication with other cells to perform tasks that are orchestrated by the MSCs. The concentration and specific cytokine patterns they generate depends on the physiologic role from where they are sourced. This means that adipose-derived stem cells are programmed to produce new fat cells, and bone marrow stem cells are programmed to migrate to injuries and to regenerate new bone, tissue, or cartilage. However, in labs they can be manipulated and triggered to perform specific tasks regardless of their origin, such as generating elastin or fibroblasts despite originating from bone marrow.

What are botanical and plant stem cells?

Plant stem cells are undifferentiated cells that can communicate with other plant cells to grow or regenerate all parts of a botanical.

Are plant derived stem cells as effective as human stem cells?

Plant stem cells do not produce signals that can communicate with human cells, and human cells do not have receptors for plant biochemicals. Because they cannot communicate with each other, plant stem cells are unable to influence human cellular activity or stimulate a direct cellular response to grow new tissue, such as collagen. Plant stem cells act as antioxidants in skincare products, and—like many antioxidants commercially available—can offer an anti-inflammatory effect, protect against UV-induced oxidative stress, and can nourish skin cells. The American Academy of Dermatology has outlined the role plant stem cells play in skincare here.

What is conditioned media?

Conditioned media is the blend of nutrients that remain after filtering cells for unwanted materials.

Not finding the Answer?

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While we've compiled some of the most common questions we receive, each practice is different. Feel free to contact us with any question not listed here.

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