FAQ's
Have questions about working with us or the product lines we carry? We're more than happy to help. If your question is not answered here, please feel free to contact us directly.
General
How do I become a WhisperMed account?
Do you have a sales representative in my area?
How can I reset my account password?
Dermalux
Can Dermalux LED Phototherapy induce tanning of the skin?
Is near-infrared light effective when used alone in Dermalux LED Phototherapy?
Is there an age limit for Dermalux LED Phototherapy?
Can Dermalux LED Phototherapy be used on clients currently undergoing cancer treatment?
Is Dermalux LED Phototherapy safe for use on pregnant clients?
How does Dermalux LED Phototherapy compare to other light-based treatments?
Can Dermalux LED Phototherapy be combined with other skincare treatments?
Are there any post-treatment care instructions I should follow after Dermalux LED Phototherapy?
Are there any potential side effects associated with Dermalux LED Phototherapy?
Can Dermalux LED Phototherapy be used on all skin tones?
How long does a typical Dermalux LED Phototherapy session last?
Are there any contraindications for Dermalux LED Phototherapy?
If my client is on medication that is not on the contraindicated list, how do I know if they can have LED Phototherapy?
Can LED Phototherapy be used if I am on topical or oral steroids?
How do I support the Flex over an area to maintain the recommended 25mm distance?
Is Dermalux LED Phototherapy a safe treatment?
Can LED Phototherapy worsen pigmentation?
How many Dermalux LED Phototherapy sessions are typically required for optimal results?
Can I apply a sheet mask during the Dermalux LED Phototherapy session?
Is it permissible to use topical skincare products during Dermalux LED Phototherapy?
Does Dermalux LED Phototherapy stimulate the production of Vitamin D?
AnteAGE
Are stem cells used in AnteAGE?
What can activate stem cells in skin?
What are growth factors?
Are some pro-inflammatory cytokines helpful?
Can growth factors be used during microneedling treatments?
How does using Platelet Rich Plasma (PRP) compare to AnteAGE Growth Factor Solution during microneedling treatments?
How long does it typically take to see results with AnteAGE?
Are the stem cells in AnteAGE fetal or embryonic?
How does AnteAGE harvest stem cells for their products?
Is there a difference between bone marrow stem cells and plant stem cells?
What are mesenchymal stem cells (MSC)?
What are botanical and plant stem cells?
Are plant derived stem cells as effective as human stem cells?
JuvPen
How does JuvPen compare to other professional microneedling devices?
How long does a typical JuvPen microneedling treatment take?
Is there any downtime after a JuvPen microneedling treatment?
How often should microneedling treatments be performed for best results?
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